Refund policy
At PXWER, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may return eligible items within 30 days of receiving your order.
To qualify for a return, items must:
- Be unused, unworn, and unwashed
- Be in their original condition
- Include all original tags and packaging
- Not show signs of wear, damage, or alteration
PXWER reserves the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Items returned without original tags
How to Start a Return
To initiate a return, please contact our support team with:
- Your order number
- Full name
- Reason for return
- Photos (if the item is damaged or defective)
Email: support@pxwerupinc.com
Our team will provide return instructions within 1–2 business days.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that processing times may vary depending on your bank or payment provider.
Exchanges
We currently offer exchanges for:
- Incorrect items received
- Defective products
- Wrong size (subject to stock availability)
To request an exchange, please contact us within 7 days of receiving your order.
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Include:
- Order number
- Clear photos of the item
- Photos of the packaging
We will review the issue and arrange a replacement or refund where applicable.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective, damaged, or shipped incorrectly.
- Original shipping charges are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank as processing times can vary.
If you still have not received your refund, please contact us at support@pxwerupinc.com.
Contact Us
For any return or refund questions, contact:
Email: support@pxwerupinc.com
PXWER
Built For Champions. Designed To Win. 💙⚡